Vapor Genie was one of the first to experience the counterfeit game. Knock offs from China flood eBay even though they have been tested and proven to contain lead. Iolite, Arizer, Silver Surfer, Hot Box, have also had similar issues with Fake products being sold as authentic.
Grey market refers to sellers who buy products from unauthorized sources and resell them as authorized products. Grey Market vaporizers are sometimes authentic products, but unfortunately because the manufacture has no way of knowing for sure, the warranty is void.
Most vaporizer Manufactures and Authorized dealers have come to the conclusion that they will no longer do any repairs or accept any returns for their products if they were purchased from eBay or Amazon. There are still some great sellers on eBay including us, but it is important to make sure you buy from a reputable seller. PuffItUp is an Authorized Dealer of every product we sell. For the past 10 years we have done everything we can to ensure we only sell the best products at great prices with amazing service.
When you buy from us, rest assured that every vaporizer we sell comes with a warranty. We take pride in our customer service, and we are grateful to be your favorite place to buy authentic vaporizers.