Before placing an order through our store, we recommend carefully researching the product you intend to purchase. If you would like any additional information about a product before making a purchase, please contact us. We have a team of friendly, experienced, and very knowledgeable staff members who are happy to help you find the perfect vaporizer.
We will pay for return shipping within the USA. If you’d like to upgrade the shipping speed please let us know so that we can invoice you. Please allow 2 weeks for the processing of your return once it has arrived at our facility.
New or Used Products
All new or used products must meet the following conditions to be eligible for a refund or exchange:
- All Product(s) must be shipped back within 30 days of the original delivery date.
- New product(s) have a no questions asked return policy. The items must be in original, unused and brand-new condition to receive a full refund. Refunds do not include shipping costs.
- Opened Product(s) with broken seals must be in the original condition they were received and may be subject to restocking fees up to 40%. Additional fees of 10% may be imposed if accessories, parts or other items are missing from original packaging.
- Used Product(s), We’ve got the longest satisfaction guarantee in the industry. If you’re not completely happy with your vaporizer during the first 15 days you can package it up with all the original accessories and we will buy it back no questions asked. As long as everything is included no fee will be charged on your first return. Items returned after 15 days that have been opened or have broken seals, must be in the original condition they were received and may be subject to restocking fees up to 40%. Additional fees of 10% may be imposed if accessories, parts or other items are missing from original packaging. Refunds do not include shipping costs.
Customers are entitled to a replacement for defective products for up to 30 days. Past the 30-day period, customers should reach out to the manufacturer.
Note: Certain manufacturers require that the customer process warranty claims with them directly.
Customers are required to pay all shipping costs associated with a defective product return, unless covered under the manufacturer's warranty policy.
Missing / Damaged Items
Any purchases containing damaged items or which are missing must be reported within 72 hours of delivery. All glass products, components and accessories are not covered under warranty unless the product arrived damaged. Please contact us and we'll take care of the issue immediately.
All return packages must include an RA number, which can be acquired by contacting Customer Support. This will ensure proper processing of your return. We are not responsible for items sent to us without an RA number. The RA number must be written on all sides of the packaging that the returned item is being shipped in. We reserve the right to refuse or deny any return and may request additional information as a condition of the return.
With the exception of used glassware (whips), all accessories and product component parts must be returned with the unit. If the returned unit is determined to be operating normally upon inspection, we will need to ship the same unit back at the customer's expense. Returns will not be processed if the conditions of our Return Policy are not fully met.
We will pay for return shipping within the USA. If you’d like to upgrade the shipping speed please let us know so that we can invoice you. Please allow 2 weeks for the processing of your return once it has arrived at our facility. Refunds do not include shipping costs.
Our foreign return/exchange policy is implemented on a case-by-case basis. Because of the rise of shipping costs, customs fees, and taxes, we do our best to accommodate such requests within our discretion, though always with customer satisfaction in mind. Note: Unless specified otherwise, all vaporizers sold on puffitup.com are 110v. Customers assume all responsibility for any defects which may occur from using converters or adapters. We do not cover international shipping.
If you need to cancel your order for any reason, please contact us ASAP and we will try our best to accommodate your request if the order has not yet been shipped. If the order has already been shipped, you must follow the normal return procedure described above.
We reserve the right to amend this Return Policy at any time by posting the amended terms on this page.