Return and Exchange Policy
At Puff It Up, we want you to be thrilled with your order and we are proud to offer a 14-day satisfaction guarantee! Because we carry a wide variety of products, we strongly recommend that you do your research prior to making a purchase. However, if for any reason you are not satisfied with your purchase, just reach out to us within 14 days of delivery and we will be happy to help you process a return or exchange.
Missing / Damaged Items
Any packages containing damaged or missing items must be reported to us within 72 hours of the delivery date.
- You must contact us within 14 calendar days from the original delivery date to initiate a return.
- Product(s) must be new in the box to receive a full refund. Product(s) that are lightly used can be returned for store credit or a 15% restocking fee. Refunds and store credits are only for the product price including taxes paid by you at the time of your purchase and do not include shipping costs which will be deducted from the total refund.
- Returns will not be processed if the conditions of our Return Policy are not fully met. We reserve the right to refuse or deny any return and may request additional information as a condition of the return.
- Submit a request via our Online Contact Form and obtain a Return Authorization number. This will be emailed to you once the request has been approved.
- Once received, write the provided Return Authorization number on all sides of the packaging being returned.
- Address the package according to the instructions that were sent to you via email.
- Please allow 14 business days for the processing of your return once it has arrived at our facility.
Please note that we are not responsible for items sent to us without an RA number. The customer is responsible for all return shipping costs. We strongly recommend you purchase shipping insurance as we are not liable for any product(s) that are lost or damaged during shipment.
For all product returns, the product must be safely secured in the package such as by using the original packaging material or by using bubble wrap or similar supplies to protect the product from damage during shipment. All accessories and product component parts must be returned with the product(s) being returned. If a free item was included with the order as part of a promotion, Puff It Up reserves the right to deduct the value of this promotional item from any refund provided.
Orders submitted generally cannot be canceled once placed. If you made an order in error or wish to return your order once received, please let us know via a Support Ticket as soon as possible.
We reserve the right to amend this Return Policy at any time by posting the amended terms on this page. We encourage you to review this page for the most up-to-date information.