Use the Contact Form below to reach out to our friendly Customer Care team.
We apologize, you may see longer than usual response times during the Holiday Season.
We thank you in advance for your patience.
We offer free shipping on all orders over $49 within the United States. All shipments are sent via USPS or UPS.
If you select an express shipping method during checkout and your order is placed before 2PM EST, your order will ship by the next business day.
Note: There is no weekend pickup or delivery for Express Shipping methods.
A signature is required upon delivery for orders over $200. An adult signature requirement is available upon request. Please contact us for further details.
Risk of Loss and Shipping and Delivery
The risk of loss and title for such items pass to you upon delivery of the products to the carrier. Products will be shipped to the address designated by you, if applicable, so long as such address is complete and complies with any shipping restrictions contained on the website. The time and location of delivery of the products to you is at the discretion of the carrier.
We do not ship internationally. All orders must be delivered in the United States.
Pennsylvania Tobacco Tax
Pursuant to Pennsylvania state tax laws (Tobacco Products Tax of the Tax Reform Code), all products on puffitup.com are subject to a 40% tax when shipped to any location within the state of Pennsylvania. This tax amount does not include any additional state taxes that may also apply.
To ensure your privacy, we ship all packages in a plain box with absolutely no product labels of any kind. The return label on your package will state "Shipping Department", along with our address.
Pursuant to state laws, certain products on our website are unable to be sold or shipped to specific states. Please reach out via our Contact Form for additional information.
Can you deliver to a P.O. Box?
Only if a USPS shipping method is selected during checkout. Couriers (UPS) do not deliver to P.O. Boxes.
How long will it take for my package to arrive?
Our team is working tirelessly to ensure rapid order processing times with next business day shipping for most orders placed Monday through Friday, before 2PM EST. If you wish to obtain a guaranteed shipping or delivery date, please choose an upgraded shipping method during checkout.